Please remember you have purchased a very affordable theme and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Support is also 100% optional and we provide it for your convenience, so please be patient, polite and respectful.
Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
Item support does not include:
- Customization and installation services (If need then contacts with us, but for that, you need to pay).
- Support for third party software and plug-ins
Before seeking support, please…
- Make sure your question is a valid Theme Issue and not a customization request.
- Make sure you have read through the documentation and any related video guides before asking support on how to accomplish a task
- Make sure to double-check the theme FAQs.
- Try disabling any active plugins to make sure there isn’t a conflict with a plugin. And if there is this way you can let us know.
- If you have customized your theme and now have an issue, back-track to make sure you didn’t make a mistake. If you have made changes and can’t find the issue, please provide us with your changelog.
- Almost 80% of the time we find that the solution to people’s issues can be solved with a simple “Google Search”. You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.
- Make sure to state the name of the theme you are having issues with when requesting support via ThemeForest.
We are offering 24/7 supports. But we are locating at GMT + 6 Zone. We are available for a live chat on 9 am – 12 am at GMT + 6 zone. So if you need live support then let me know on this period either you can get email support or you can also open a ticket at
Live Chat also available at – https://www.softhopper.net/